WHAT WE DO

Our primary focus is on improving patient engagement. We do this through the development and use of tools and techniques that work at the intersection of behavioral economics, positive psychology, and negotiation theory. Our tool set is constantly growing and evolving as our research develops, best practices are recognized, and healthcare markets and regulation evolve and shift. Each tool we suggest seeks to engage patients logically, emotionally, and/or physiologically to increase their engagement with the healthcare environment. We believe that when patients, families, physicians, nurses, and healthcare staff are fully engaged with one another, healthcare outcomes improve and patient and employee satisfaction will blossom.

WHO WE SERVE

• Do you work for a healthcare system or individual hospital worried about patient satisfaction and HCAHPS results?
• Are you a member of a hospitalist team looking for strategies to improve communication with patients?
• Are you a physician trying to grow your private practice?

We serve you all….

How WE Do IT

The process varies depending on the nature of each client. For our hospital clients seeking improved patient engagement, we generally visit the site and participate in a discussion with the leadership team to talk through our approach and their needs. From there, we immediately roll out an initial tool set to get the ball rolling. Patient engagement is not the result of one factor, but rather the combination of many small touch points. As a result, the quicker the process begins, the better for all involved.

NEXT STEPS

Let’s talk. We work on a monthly retainer that is based on the intensity of our work. It’s a simple process to get going. Call us today and we could be driving patient engagement for you tomorrow.